FAQ

• Do I have to pay tax on my rental car? The Inland Revenue only require P11D information for rentals of fourteen days or more.

• Can I reclaim VAT? 100% of VAT is reclaimable for the first 5 days of a rental. For hires with a duration of six days or more 50% of VAT is reclaimable.

• Do I need to take out insurance for the hire? Check to see that you will be covered by your company policy which is preferable as insurance on daily rental is a costly option.

• What happens if my rental vehicle breaks down? All rental vehicles have breakdown cover, details of which will be in the car or on the key fob. During office hours please contact FleetEurope on 01494 435000 where one of our reservations team will be happy to answer any questions for you.

• What do I do if my rental vehicle is damaged during the hire? Always report any damage to your own Fleet Manager and to FleetEurope as soon as possible. FleetEurope will arrange for the damaged car to be collected and a new car delivered to you if required. Once any repairs have been carried out an invoice for the cost of the repair together with copies of estimates and delivery and collection reports will be sent to your fleet manager.

• What do I do when I have finished with my hire car? If the hire has been booked on a "to be advised" basis then you need to contact FleetEurope so we can arrange for the vehicle to be collected. Our reservations department is open from 0830 - 1730 Monday to Friday. Outside of these hours you may be able to contact the supplier direct, however if a termination is made in this way you must record the number called, the name of the person who took the termination details and a termination reference. You must then contact FleetEurope as soon as possible the next working day so we can confirm the termination for you and ensure that you are not charged for any excess periods.

• What happens if I collect a parking ticket on my rental vehicle? You are always responsible for parking the vehicle legally. Should you be issued with a parking ticket or fixed penalty notice at any time you should pay the relevant authority as soon as possible. The issuing authorities follow up any unpaid tickets by contacting the registered owner (the hire company) at which point they increase the cost of the initial fine and you will also incur administration charges.

• Do I need to refuel my vehicle at the end of the hire? All rental cars are supplied with a full tank of fuel. You should always refuel the vehicle at the end of the hire to avoid paying service charges to refuel the car.

• My hire car is being collected from my house but I will be at work, what shall I do with the keys? Once the vehicle is no longer on rent to you, you should leave the keys available to the branch at all times. Please contact us to advise us of the location of the keys. Any wasted journeys made by the local branch to collect a car which is not there or where the keys are not available will result in extra charges being made.